At Tiny Tales Creations, we want you to be thrilled with your purchase! But if it’s not quite what you hoped, don’t worry – we’re here to help.

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Australia-Wide Returns & Exchanges

If you’d like to return or exchange any item, for any reason, simply let us know. We’ll happily refund the full amount (excluding the original delivery fee) or exchange it for something new and wonderful. Plus, if you’re exchanging, we’ll send your new item with free delivery – once per customer, on us! (Australia-wide only).

How to Make a Return or Exchange

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1. Drop Us a Line – Email us at hello@tinytalescreations.com within 7 days of receiving your order to let us know you’d like to return or exchange it. We’ll respond quickly with the return address and instructions.

2. Keep It Like New – Ensure your item is in its original, unused condition. If the item shows signs of use, we may need to send it back your way.

3. Include Your Details – In your email, please include your full name, address, phone number, and whether you’d prefer a refund, exchange, or store credit. Let us know how you made the purchase (e.g., credit card, bank transfer) so we can process it smoothly.

4. Send It Our Way – Post the item to us within 30 days of purchase with proof of purchase attached. For peace of mind, please use express or registered post, as items sent without tracking that go missing can’t be refunded.

5. Patience is Key – Returns and exchanges can take up to 21 days to process once we receive your item. We’ll get it sorted as quickly as possible!

 

Questions?

We’re here to help! Just reach out at hello@tinytalescreations.com if you need any assistance with your return or exchange.